In case of a malfunction, you can arrange a return shipment using the form.

Please follow the instructions before returning the product:

2. Before you return the malfunctioned equipment, please complete this form and send it to us.

3. Next, you will receive an RMA number via E-Mail and further instructions to return. The RMA number is valid for three weeks from the date of issue. Please send the product freight prepaid within three weeks.

4. Please note that returns without detailed error descriptions or indications of a contact person significantly delay processing.

5. Enclose accessories only if they are necessary to reproduce the problem. Please do not send systems that are password protected. If needed, set up a user with administrator privileges and no password so we can access the system.

6. Backups are always the responsibility of the customer. We accept no liability for loss of data.